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Does Zweena provide support if I need to ask questions?

On February 23, 2011, in FAQ troubleshootting, by admin

The Zweena team is available M-F from 9-5 EDT. We will return all after hours calls during the next business day. You can email questions to support@zweenahealth.com or call Zweena at 877-848-4248. Please do not send any clinical information via email.

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What do I do if I forget my user name or password?

On February 23, 2011, in FAQ troubleshootting, by admin

Contact Zweena customer support to obtain a reminder of your user name and a new password. Security measures include proof of identity in order to reset your password. Remember, no member of the Zweena staff will ever ask you for your password.

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I am having trouble signing in

On February 23, 2011, in FAQ troubleshootting, by admin

If you are having trouble signing in with Windows Live ID and you are sure you have the correct password, you may need to clear your internet browser’s temporary cache and try again. For instructions on clearing cache, refer to the Help for your internet browser.

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I was signed out unexpectedly

On February 23, 2011, in FAQ troubleshootting, by admin

To protect your privacy, the Zweena Health Record automatically signs you out if you have been inactive for 20 minutes. You will see a message with a link that will allow you to sign in again.

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