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What is the Zweena process?
First, with your permission, we contact your doctors and retrieve all your records. Next, our medical professionals input the data into our secure system to create your electronic health profile.
Continue Reading >>I am caring for an older parent. Can Zweena help?
Yes, with the proper written authorization Zweena can create a Zweena Health Record (ZHR) for anyone in your care.
Continue Reading >>Does Zweena provide a place where I can record a living will, organ donor preference, medical power of attorney or other related legal documents?
Yes, your ZHR has a section where you may upload and store copies of any and all legal documents that are health-related.
Continue Reading >>How does Zweena help organize my health records?
At your request, Zweena will collect and assemble your medical records in a unique and secure digital format called your Zweena Health Record (ZHR). A ZHR can be created for your entire family, securely organized in one place.
Continue Reading >>Can I send my medical records directly to Zweena?
You may send copies of your medical records to Zweena. We will designate that they were received by you and upload them as with medical records from other sources. You will still need to send us an Authorization To Release Medical Records so we can continue to update your Zweena Health Record.
Continue Reading >>What happens if I move, change employers, insurance providers or my physician?
Because your Zweena Health Record (ZHR) belongs to you, it is independent of your employer or insurance provider. It will remain in your possession and with your direction can be adjusted to reflect any changes in your employment status, insurance carrier or healthcare providers.
Continue Reading >>How far back in my health history will Zweena be able to collect records?
Medical providers usually store your medical records for up to seven years after you leave a practice. Zweena will make every effort to recover your records; however, information older than seven years may no longer be available. By creating your Zweena Health Record (ZHR), now, you know your health history will be available to you [...]
Continue Reading >>How much does the Zweena Health Record solution cost?
A Zweena membership is comprised of the following: A monthly access fee Options to purchase bundles of Zweena processed pages. Monthly access allows full access to your Zweena Health Record when you need it. Our page bundle plans provide you with payment options to purchase the number of pages you will need to have Zweena [...]
Continue Reading >>Does Zweena collect dental and vision records as well as prescriptions and all other health-related history?
Yes. Your Zweena Health Record (ZHR) is a collection of all the records you request us to collect and can cover different aspects of your healthcare history.
Continue Reading >>How does Zweena create my Zweena Health Record (ZHR)?
Once your records arrive at Zweena, we will take the legible information from those records and create an electronic version of your ZHR. All paper copies are destroyed on the Zweena premises and only you have authorization to access the electronic ZHR. There may be some information that cannot be electronically entered; for example, an [...]
Continue Reading >>How successful has Zweena been in collecting paper records from physicians?
Remember you have a legal right to request a copy of your medical records. Records that are older than 7 years may no longer be accessible. Older than that and they may no longer be accessible by your physician. We cannot collect records for people that are deceased.
Continue Reading >>How does Zweena collect my records?
You provide Zweena a list of healthcare providers. Using your signed authorization, we request a copy of your records. This phase may require some collaboration between you, Zweena, and your healthcare provider’s office.
Continue Reading >>Why should I choose Zweena over other PHRs?
Zweena not only provides scanned, organized information but also creates structured health data. This is important because all health data, now and in the future, needs to be in a structured data format for the information to be efficiently and effectively shared amongst health providers. With your permission, Zweena collects your information from each of [...]
Continue Reading >>Can I add information to my Zweena Health Record (ZHR)?
All clinical information is provided by your doctor. You maintain your personal, Insurance, Emergency Contact, Advance Directives, and Employer information.
Continue Reading >>What does my Zweena Health Record (ZHR) include?
Your ZHR will include the following items: Your personal profile Your health history timeline Your family health history timeline Contact information of your entire healthcare team Health insurance information Health records you request: medical, eye, dental and other Current medications and dosages Your immunization record Allergies or sensitivities to drugs or materials, such as latex [...]
Continue Reading >>Does Zweena provide support if I need to ask questions?
You can email questions at any time to support@zweenahealth.com or call Zweena at 877-848-4248.
Continue Reading >>What happens with the paper records that Zweena collects from my provider?
Zweena has a formal destruction policy that governs how the company handles the records collected from providers in all forms, not just paper. All records from providers are destroyed no less than 90 days and no more than 120 days after they have been uploaded and published in the Zweena system.
Continue Reading >>Can I choose to have my paper records sent to me rather than have them destroyed?
Yes. Once a member sees that the record has been published they can submit a written request within 14 days prior to the earliest potential date of destruction. These records will be mailed to the address contained in the member’s Zweena PHR. The member will be responsible for reasonable per-page, processing and shipping fees.
Continue Reading >>Does Zweena comply with HIPAA regulations and standards?
lthough Zweena is not a healthcare provider, Zweena is in compliance with all HIPAA (Health Insurance Portability and Accountability Act) requirements for privacy, security and data collection of protected health information. HIPAA is an important personal right which seeks to guarantee your medical privacy and allows you to have a copy of your medical records. [...]
Continue Reading >>What do I need to get started?
To make the process quick and easy, we recommend that you have the contact information for the people you will be signing up, including address, phone and the first 4 digits of their social security number. Next gather the contact information for the medical providers you will enter. Finally have your credit card information available.
Continue Reading >>How do I sign up for a Zweena Personal Health Record?
Signing up for Zweena is simple and fast. You can add information as you go. Just go to the Getting Started page and follow the instructions. You will be asked to create a Live ID and a HealthVault account if you are new to HealthVault.
Continue Reading >>Why should I choose Zweena over other personal health records?
Zweena does the work of collecting, organizing and digitizing your medical records. Our unique discrete digitization process allows you to “sync” your Zweena Personal Health Record (ZPHR) with other digital records. Zweena ensures health record accuracy by employing medical professionals to input your data. A Zweena Personal Health Record empowers you to be proactive about [...]
Continue Reading >>What is a Zweena Personal Health Record?
A Zweena Personal Health Record (Zweena PHR or ZPHR) is an organized, digital copy of your medical records that is available to you in a safe and secure environment when you need it.
Continue Reading >>Who is Zweena?
We are a healthcare technology company offering state of the art tools for creating and managing your online personal health record (PHR).
Continue Reading >>
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