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What is a health record?
Every time you have a medical visit, the details about you and your health are recorded in a file. The majority of these records are kept on paper, although this is slowly changing. With your permission, trained Zweena staff collects these records and build your Zweena Health Record.
Continue Reading >>What happens if I move, change employers, insurance providers or my physician?
Because your Zweena Health Record (ZHR) belongs to you, it is independent of your employer or insurance provider. It will remain in your possession and with your direction can be adjusted to reflect any changes in your employment status, insurance carrier or healthcare providers.
Continue Reading >>Does Zweena collect dental and vision records as well as prescriptions and all other health-related history?
Yes. Your Zweena Health Record (ZHR) is a collection of all the records you request us to collect and can cover different aspects of your healthcare history.
Continue Reading >>How does Zweena create my Zweena Health Record (ZHR)?
Once your records arrive at Zweena, we will take the legible information from those records and create an electronic version of your ZHR. All paper copies are destroyed on the Zweena premises and only you have authorization to access the electronic ZHR. There may be some information that cannot be electronically entered; for example, an [...]
Continue Reading >>How successful has Zweena been in collecting paper records from physicians?
Remember you have a legal right to request a copy of your medical records. Records that are older than 7 years may no longer be accessible. Older than that and they may no longer be accessible by your physician. We cannot collect records for people that are deceased.
Continue Reading >>How does Zweena collect my records?
You provide Zweena a list of healthcare providers. Using your signed authorization, we request a copy of your records. This phase may require some collaboration between you, Zweena, and your healthcare provider’s office.
Continue Reading >>How do I sign up for a Zweena Personal Health Record?
Signing up for Zweena is simple and fast. You can add information as you go. Just go to the Getting Started page and follow the instructions. You will be asked to create a Live ID and a HealthVault account if you are new to HealthVault.
Continue Reading >>Why should I choose Zweena over other PHRs?
Zweena not only provides scanned, organized information but also creates structured health data. This is important because all health data, now and in the future, needs to be in a structured data format for the information to be efficiently and effectively shared amongst health providers. With your permission, Zweena collects your information from each of [...]
Continue Reading >>Am I required to pay for copies of my health record?
Your healthcare provider is allowed to charge a reasonable fee for copies of your health record. The fee can only include the cost of copying (including supplies and labor), as well as postage, if you request the copy be mailed to you. If you request an explanation of this information, you may also be charged [...]
Continue Reading >>Where are my health records?
At the offices of your various healthcare providers. Each record should contain your health history while under that doctor’s care. If you have been to multiple doctors, those records may or may not be included in your current medical chart, depending on the volume of material.
Continue Reading >>Why should I collect my health records?
You are legally entitled to have access to your information. Having a copy of the medical information from your medical providers empowers you to make informed decisions as you manage the health and wellness of your family.
Continue Reading >>What is a health record?
Every time you have a medical visit, the details about you and your health are recorded in a file. The majority of these records are kept on paper, although this is slowly changing.
Continue Reading >>Can I make a Zweena Health Record (ZHR) for my entire family and have them accessible to me all in one place?
Yes. With the correct authorization, Zweena will enable you to access your records along with the records of your family. There are a few rare exceptions related to older children. Regarding Minor Children Generally, parents and guardians have access to their minor children’s health records. There are three circumstances where parents do not have access; [...]
Continue Reading >>What happens to my record if I cancel my service?
You many cancel your Zweena service at any time. If you decide to do so, you will lose access to your Zweena account but could access your information through your HealthVault account
Continue Reading >>Does Zweena comply with HIPAA regulations and standards?
lthough Zweena is not a healthcare provider, Zweena is in compliance with all HIPAA (Health Insurance Portability and Accountability Act) requirements for privacy, security and data collection of protected health information. HIPAA is an important personal right which seeks to guarantee your medical privacy and allows you to have a copy of your medical records. [...]
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